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Perform outbound and inbound outreach to prospective families and athletic facility partners, qualify leads through discovery conversations, book calls and campus visits, manage and log activity in the CRM, and report weekly pipeline and results to leadership.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

As a Software Engineer at Texas Sports Academy, you will design and ship AI-driven software features across various systems while collaborating directly with founders.

Manage the school's billing operations: generate invoices, record and reconcile payments, follow up on past-due balances, answer family billing questions, maintain audit-ready account records, and provide weekly billing status reports to leadership.

Own end-to-end Meta (Facebook & Instagram) paid acquisition for Sports Academy Games: plan, build, launch, optimize, and scale campaigns to drive sign-ups and active players. Develop K-12 targeting strategies, run structured creative tests, brief creative, track CAC/ROAS/sign-ups, report insights, and adapt strategy for platform and attribution changes.

Own end-to-end QA for AI SMS bot and call-training system: review production conversations, create JSON test files, edit Markdown knowledge base (WRONG/RIGHT examples), run test suites, verify fixes, and maintain knowledge base. Operate existing infrastructure using CLI and Git, and write realistic conversational examples and pass/fail criteria.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.