Manages comprehensive HR operations for seven U.S. offices and one Shanghai office, including recruiting, onboarding, payroll, benefits, compliance, employee records, leave administration, investigations, terminations, reporting, and visa processing. Maintains compliance with employment laws across multiple states, supports employees and managers, coordinates with vendors and agencies, processes PEO and EOR payroll, and assists with policies, training, and HR programs.

Lead firmwide internal and external communications, develop marketing strategy and brand stewardship, produce and edit multimedia content, manage media relations and crisis communications, mentor marketing staff, align messaging with leadership, and measure effectiveness across channels to raise SWA's profile.