Provides expert technical support and product guidance for refractory products and applications, analyzes customer needs, develops lining designs and installation methods, and collaborates on complaint investigations. Supports new product development, launches, promotions, market analysis, portfolio management, and product rationalization. Delivers training and technical presentations, attends industry events, and coordinates cross-functional projects while developing market growth strategies.

Manage load tendering, transportation planning, dispatching, shipping documentation, carrier and customer communications, logistics metrics, freight invoice auditing and payment, and freight claim processing. Analyze transportation costs and service performance, support continuous improvement, and ensure shipments meet delivery objectives cost-effectively.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.