Provide advanced desktop, server, and network infrastructure support as first escalation for technicians. Troubleshoot and maintain servers, network devices, and client systems, deliver onsite managed-services support, document configurations and procedures, and recommend system improvements while acting as a secondary client relationship manager.

Drive new business within a defined territory by prospecting, qualifying, and closing B2B opportunities. Conduct discovery, develop proposals and ROI models, partner with internal teams to scope solutions, manage the full sales cycle, track activity in CRM, and meet quarterly and annual sales quotas.