Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.

Own and modernize Microsoft Intune device management, Windows Autopilot provisioning, and app deployment. Administer cross-platform patching with Automox, correlate vulnerabilities via Rapid7, and support Okta device-trust and conditional access integrations. Automate tasks with PowerShell/Graph API, document runbooks, and partner with IT, security, and engineering to ensure endpoint health, compliance, and lifecycle management.