Manage and grow enterprise Medicare and health‑insurance BPO client relationships. Serve as primary client liaison, ensure operational and contractual KPI delivery, lead business reviews, drive performance improvements, manage financials and account expansion, oversee scaling and compliance with CMS/Medicare rules, and deliver data‑driven insights and reporting.

Recruit, source, and onboard new insurance agents and field managers. Lead recruitment campaigns and events, maintain candidate pipelines, ensure strong candidate experience, and support new agents in navigating company systems.

Lead end-to-end recruitment of agent producers and field managers: build pipelines, run recruitment campaigns and events, source/screen/interview/onboard candidates, and support new agents in company systems.