Provide technical support for LabWare LIMS in a GMP-regulated environment. Responsibilities include troubleshooting application issues, managing user accounts and support tickets, coordinating escalations, maintaining SOPs, supporting upgrades and user acceptance testing, monitoring audit trails, compiling service metrics, and recommending system and process improvements. The role requires knowledge of laboratory informatics, Windows and Microsoft Office, service desk tools, Citrix, Active Directory, and pharmaceutical or quality-control laboratory processes.