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Designs, develops, and integrates ServiceNow solutions focused on CMDB, ITSM, ITOM, and SPM. Builds scripts, workflows, integrations, and service topology capabilities using external data sources. Troubleshoots complex integration issues, collaborates with stakeholders to define requirements, leads technical design, mentors developers, and supports documentation and data management planning for a DoD customer.

Provides technical leadership for enterprise SailPoint IAM solutions, including IdentityIQ installation, configuration, connectors, automated provisioning, RBAC, scripting, and platform enhancements. Collaborates with architects, vendors, customers, and business stakeholders to define access roles, implement IAM best practices, support testing, and mature onboarding and offboarding processes. The role requires extensive applicable experience, Azure knowledge, technical documentation skills, and the ability to attain DHS EOD suitability.

Architect and govern ServiceNow Hardware Asset Management solutions for the Department of the Air Force. Design hardware asset lifecycle processes, CMDB models, workflows, integrations, data governance, financial tracking, and reporting. Lead technical reviews, mentor ServiceNow teams, engage stakeholders, and ensure scalable, secure, and maintainable platform solutions.

Administers Microsoft Defender services for a DoD customer, monitoring endpoint security, EDR, NGAV, attack-surface reduction, cloud protection, SIEM integrations, cross-platform controls, WDAC, DLP, compliance reporting, and security dashboards. Escalates anomalies, maintains policies and procedures, investigates alerts, and supports Windows, Linux, and mobile-device protection. Requires cybersecurity experience, Microsoft security expertise, DoD compliance knowledge, Security+ certification, and an active Secret clearance.