Leads strategic implementation across markets by translating growth priorities into operating plans, patient journey improvements, business cases, KPIs, dashboards, process requirements, and scalable execution. Partners with clinical, marketing, finance, technology, and local teams to align stakeholders, manage readiness, conduct business testing, support change management, and measure initiative impact. The role also owns operational processes, executive reporting, prioritization frameworks, and cross-functional governance.

Coordinates core People Team processes across multiple locations, including employee lifecycle administration, HRIS data integrity, benefits support, employee inquiries, compliance documentation, separations, leave and accommodation tracking, reporting, and HR process optimization. Partners with People Business Partners, HR Operations, benefits vendors, and employees to provide accurate, timely, confidential, and service-oriented support.

Leads enterprise People Operations strategy, managers, talent and performance programs, employee relations, HR systems, compliance, benefits, leaves, workforce planning, and employee lifecycle delivery. Advises executives, oversees complex workforce matters, builds scalable operating infrastructure, improves workflows through data and automation, and drives consistent support across a remote, multi-site organization.