Apprentices learn to represent veterans and their families in disability claims and benefits matters. Responsibilities include reviewing regulations and records, interviewing claimants, evaluating evidence, preparing claim submissions, monitoring cases, advising on appeals, representing claimants at hearings, managing workloads, recruiting members, and conducting outreach. The role operates under direct supervision and requires nationwide relocation based on organizational needs.

Trains to become a National Service Officer representing veterans and families in disability claims and benefits matters before the Department of Veterans Affairs and other government entities. Responsibilities include studying applicable laws, interviewing claimants, reviewing service and medical records, preparing claim submissions and briefs, monitoring cases, advising on appeals, presenting arguments at hearings, managing workloads, recruiting members, and conducting outreach and administrative activities.