Drives national hotel sales growth through outbound prospecting, cold outreach, in-person selling, pipeline management, and Salesforce tracking. Partners with business development and customer success teams to book meetings, close hotel accounts, onboard new partners, exceed sales targets, and expand into new U.S. markets. The role involves frequent travel and hybrid work.

Leads Customer Success Managers across Western markets, overseeing hiring, coaching, performance, resource planning, and team development. Develops customer success processes, SOPs, health scores, and proactive customer journey strategies to improve retention, product adoption, satisfaction, and lifetime value. Uses data and market intelligence to identify growth opportunities, present performance insights, and guide strategic initiatives. Partners with senior leadership and cross-functional teams to drive customer-first execution and scalable success practices.