The ADAS Performance Manager builds customer relationships, drives retention and revenue growth, delivers training, leads onboarding, supports calibration workflows, and monitors performance metrics. The role includes on-site customer visits, troubleshooting, pre- and post-scan support, process improvement, and collaboration with product and technical teams. It may also involve managing Customer Success team members and requires automotive repair, estimating software, insurance claims, and ADAS expertise.

Lead strategy, roadmap, and detailed design for Kinetic’s Ops Apps, which manage customer interactions and vehicle workflows across service hubs. Translate ambiguous opportunities into executable roadmaps, PRDs, design documents, wireframes, and flowcharts. Collaborate with engineering, design, and operations to deliver reliable, user-friendly software while balancing customer value, internal workflows, business logic, architecture, and product quality.