Leads operations across large multifamily property-management regions, overseeing regional and property teams, budgets, business planning, client relationships, growth strategy, KPIs, talent development, and escalated issue resolution. The role drives revenue growth, manages client reviews and RFP responses, supports new business development, advises clients on products and services, and collaborates with corporate leadership. Regular property and office visits are required, with travel up to 50%, including overnight travel.