Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Own end-to-end enterprise sales to top US banks: build relationships, conduct discovery, craft solutions, manage multi-threaded sales cycles, lead negotiations, and close deals while collaborating cross-functionally.