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Leads strategic MedTech customer success and value realization programs for Celonis. Builds executive relationships, defines transformation roadmaps, coordinates cross-functional delivery teams, drives platform adoption, resolves escalations, and delivers measurable business outcomes. Develops customer Centers of Excellence, leads advisory boards, advocates for customer needs, and expands Celonis across medical device value chains. Requires extensive transformation, consulting, change management, SaaS, and executive engagement experience, with approximately 70% travel.

Leads strategic customer engagements by discovering operational challenges, architecting and prototyping secure AI and agentic solutions, executing Proof-of-Value projects, and demonstrating value to executives. Owns technical presales, ROI modeling, implementation, adoption, and value realization. Applies high-tech domain expertise, enterprise architecture, LLM orchestration, RAG, optimization, predictive modeling, cloud AI platforms, and production ML practices while mentoring peers and developing reusable solution methodologies.

Owns the full partnership lifecycle for strategic Data and AI partners. The role develops joint agentic solutions, supports complex enterprise sales cycles, leads AI value workshops, manages OEM account adoption, negotiates commercial frameworks, informs the AI product roadmap, and validates LLM integrations and zero-copy data strategies with engineering teams.

Lead technical pre- and post-sales engagements for state and local government clients, designing and prototyping AI/LLM-based Process Intelligence solutions (RAG, agentic systems). Drive Proof-of-Value projects, ensure secure integrations with gov cloud/compliance, demonstrate ROI to executives, and scale public sector best practices across Celonis.

Design and lead enterprise solution architectures for large customers, support pre- and post-sales, unblock technical barriers, align cloud/data strategy with business goals, coach consulting teams, and develop reusable technical assets and thought leadership.

Lead AI- and data-driven transformation for large customers by defining value stories, managing multi-region programs, driving platform adoption, orchestrating stakeholder and change management, and delivering measurable ROI using the Celonis platform and process-mining techniques.

As an Applied AI Engineer, you'll solve business problems for strategic customers, prototype AI solutions, and support ROI realization from AI deployments using the Celonis Process Intelligence platform.

Lead AI- and data-driven transformation for large enterprise accounts, driving value realization from discovery through ROI. Manage stakeholders, run global programs, apply Celonis platform and AI tools, craft executive narratives, and build expansion roadmaps while partnering with sales and R&D.

Sell Celonis enterprise SaaS into retail accounts by identifying new logos, managing full sales cycles, engaging C-level stakeholders, delivering tailored demos and value cases, collaborating with partners and internal teams, and spending most time in the field closing six-figure deals.