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The Revenue Operations Manager supports GTM planning, forecasting, compensation, pipeline analysis, reporting, Salesforce data quality, partner operations, and process improvement. The role partners with Sales, Marketing, Customer Success, Finance, Deal Desk, and Partnerships to improve data, systems, workflows, dashboards, capacity planning, and revenue performance. This is a manager-level individual contributor position focused on turning analysis into actionable recommendations and scalable RevOps infrastructure.

Own and evolve high-scale backend and data-layer services. Design, build, test, and operate distributed backend services and APIs, improve reliability/latency/scale, take end-to-end ownership from design through production support, participate in on-call and incident response, and mentor peers while partnering with Product and SRE teams.

Supports the CEO as a trusted operational partner by independently managing calendars, priorities, communications, travel, meetings, executive materials, and follow-through. The role requires sound judgment, discretion, proactive decision-making, strong presentation skills, and effective liaison management across executives, board members, and external partners. The Executive Assistant also introduces efficient operating systems and uses AI and productivity tools to streamline executive workflows.

Partner with Sales, Marketing, Customer Success, Partnerships, RevOps, and Finance to own GTM financial planning, forecasting, and performance reporting. Build driver-based models, ROI and customer-economics analyses, and automate reporting and data reconciliation to inform GTM investment, hiring, pricing, and partner strategies. Provide decision support and present insights to executives.

Lead product positioning, go-to-market strategy, launches, customer insights, competitive intelligence, messaging, sales enablement, and thought leadership for AI-driven cybersecurity and authentication products. Translate complex AI and machine learning technologies for technical and business audiences, manage marketing plans and budgets, support customer case studies, and mentor a high-performing product marketing team. Partner closely with Product, Engineering, Sales, Marketing, and executive leadership.

Serve as a trusted advisor for strategic customers, lead complex engagements, conduct workshops and technical assessments, guide integrations and change management, collaborate cross-functionally, analyze processes to reduce fraud and improve efficiency, produce thought leadership, and mentor colleagues to maximize customer value from Pindrop's voice-based authentication platform.

Leads strategic sales teams selling complex SaaS fraud-risk and authentication solutions to Fortune 500 customers. Responsibilities include developing sales strategies, managing quotas, closing $1M+ enterprise deals, overseeing proofs of concept, building ROI business cases, negotiating contracts, forecasting in Salesforce, and coaching account executives. The role also requires executive-level influence, market expertise, and cross-functional collaboration with sales engineering and analytics teams.

Manage a portfolio of commercial and mid-market SaaS accounts, driving product adoption, customer outcomes, account health, and renewals. Build success plans, quantify value, identify risks, coordinate escalations, maintain Gainsight records, and collaborate with Sales, Support, and Product. Serve as the primary customer contact, communicate product updates, gather feedback, support feature adoption, and educate customers on fraud and authentication best practices.

Build and evolve scalable systems that capture, ingest, and process real-time and recorded audio/video streams from telephony and meeting platforms. Design distributed media pipelines optimized for reliability, performance, and low latency; provide technical leadership and mentorship; solve complex systems problems; implement testing and quality practices; contribute to architecture and code reviews; and maintain security and compliance standards.

Own and grow enterprise accounts to meet sales quotas by prospecting, qualifying, and closing enterprise license deals. Lead solution-selling activities including POCs, ROI/business case development, pricing/negotiation, contract execution, forecasting in Salesforce, and cross-functional coordination with sales engineering, product, and partners.