Provide inbound and outbound phone, voicemail, and email support to providers, sales, and internal teams; investigate and resolve issues, escalate high-priority complaints, support order entry and clinical study needs, document processes, and contribute to process improvements while adhering to quality and attendance standards.

Lead technical execution and strategy for AI initiatives, developing and deploying ML/NLP/LLM and GenAI solutions (batch and streaming), integrating models into production, ensuring scalability, reliability, ethics, and compliance, and mentoring team members while collaborating across disciplines.