Manage top-of-funnel outbound for Sapio Sciences: build prospect lists, run multi-touch outreach, lead consultative discovery calls, maintain HubSpot CRM hygiene, qualify opportunities for AEs, and feed market intelligence to Marketing and Product.

Own customer support tickets from intake through closure for the Sapio lab informatics platform. Triage issues, assign severity, meet SLAs, reproduce problems, review logs and diagnostics, investigate data and configuration, develop workarounds, and escalate verified defects. Communicate clearly with laboratory users and IT teams across hosted and customer-hosted environments. Create knowledge articles and runbooks, contribute to root-cause analysis, identify recurring trends, and improve support processes and tooling.

Own the outward-facing product narrative for Sapio’s lab informatics platform, including positioning, messaging, demonstrations, and go-to-market strategy. Engage prospective customers, partners, executives, and industry audiences while translating ELN, LIMS, and CMC workflows into compelling value propositions. Partner with product, sales, marketing, and leadership teams on customer insights, RFPs, proof-of-concepts, conferences, webinars, and strategic account support. Bring deep life sciences software knowledge, strong product marketing instincts, and executive-level communication skills.