Manage and coach the sales team to meet daily, weekly, and monthly goals. Oversee staffing, training, and performance evaluations; review sales and operational reports to project sales and profitability; ensure staff product knowledge and inventory awareness; resolve customer complaints and provide compassionate guidance to families.

Serve as a bilingual community-facing advisor to educate families about pre-need cemetery and funeral planning, build relationships with local organizations, schedule and conduct seminars and appointments, provide park tours, manage paperwork and CRM activity, and track performance while delivering compassionate service.

Cultivate community relationships and educate families on pre-need cemetery and funeral planning. Schedule and conduct seminars and appointments, present products, provide park tours, prospect daily, track activity in CRM, maintain paperwork, and stay current on veteran and Social Security benefits.