Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Serves as the strategic people advisor to Customer organization leaders, owning workforce planning, organizational design, succession planning, employee relations, performance management, talent calibration, engagement, organizational change, and people strategy. Advises executives and managers, analyzes workforce data, leads complex investigations, develops scalable people programs, uses AI responsibly, and mentors HR partners.

Own commercial customer accounts across the full sales lifecycle, including renewals, upsells, cross-sells, prospecting, forecasting, retention, and expansion. Build executive relationships, conduct software demonstrations, identify growth opportunities, manage churn risks, and exceed revenue quotas. Collaborate with Customer Success, Product, Support, and Sales Engineering teams to resolve issues and close opportunities within the SMB segment.

Manage employee relations, investigations, leave-of-absence tracking, offboarding, exit interviews, workforce trend analysis, HR policies, state compliance projects, and corporate communications. Partner with managers to provide consistent employee support, improve engagement and retention, and deliver a high-quality employee experience.

Serve as the primary employee relations contact, handling investigations, exit surveys, interviews, employee questions, and offboarding. Partner with managers to provide consistent employee support, analyze workforce trends, recommend engagement and retention actions, maintain compliant company policies, craft corporate communications, and advise employees on benefits, perks, and processes.

Own enterprise customer success by driving product adoption, retention, expansion, and measurable ROI. Build mutual success plans, conduct executive QBRs, analyze customer data, provide strategic sales-engagement guidance, and manage stakeholder relationships. Lead customer meetings, webinars, trainings, and difficult conversations while partnering with internal sales, finance, marketing, and leadership teams. The role also supports onboarding and mentoring newer customer success managers.

The Principal Software Engineer will lead the design and build-out of an AI Context Layer, ensuring high-quality data for AI systems, while managing access control and developer interfaces, and leading cross-team projects.

Own a portfolio of enterprise accounts driving renewals, expansions, and net-new revenue. Build C-level relationships, create strategic account plans, lead executive business reviews, manage retention and forecast accuracy, coordinate cross-functional teams, and surface customer feedback to influence product roadmap.

Lead Salesforce administration for Sales and Service Clouds, manage integrations and data flows, define system roadmaps, optimize business processes, document configurations, and partner cross-functionally to drive scalable GTM system solutions.

Partner with Product and Engineering as the dedicated R&D finance analyst to own budgeting, forecasting, variance analysis, and executive reporting. Build business cases and scenario models, leverage Pigment and Claude AI for planning and automation, support month-end close with Accounting, and drive financial insights to inform engineering headcount and R&D investment decisions.

Own full-cycle commercial accounts for a SaaS portfolio: drive renewals, upsells, cross-sells, and net-new revenue within an install base. Build executive relationships, create account plans, monitor health to prevent churn, forecast accurately, and collaborate with Customer Success, Product, and Support to resolve issues. Prospect within territory, deliver product demos, and execute segmented renewal strategies to expand customer lifetime value.