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Leads Consulting Services operations, overseeing team performance, customer delivery, onboarding frameworks, resource allocation, reporting, project health, and continuous process improvement. Manages capacity planning, dashboards, operational tools, stakeholder communication, and consultant development while partnering with the PMO on complex projects. May also serve as a project manager, engagement leader, service consultant, or executive sponsor.

Provides end-to-end payroll processing for multiple managed customers, including case management, escalations, root cause analysis, client calls, Workday payroll configuration, tax and garnishment support, audits, year-end processing, W-2 adjustments, compliance, and service documentation. Maintains quality and production metrics while meeting deadlines and collaborating with customer and internal teams.

The Tax Data Specialist maintains tax profile data, processes update requests from customers, manages cases, and ensures accurate data input into multiple systems.

Own relationships with an assigned portfolio of strategic and referral partners, drive co-sell pipeline and partner-influenced revenue, manage PRM entries, co-facilitate partner meetings, enable internal GTM stakeholders, collect partner materials, recommend program improvements, and represent OSV at partner events (~20% travel).