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Cribl

Customer Support Manager

3 Months AgoSaved
Remote
United States
116K-181K Annually
Expert/Leader
116K-181K Annually
Expert/Leader
Software
Lead and mentor a technical support team responsible for customer escalations, SLA and CSAT targets, process improvement, case review and metrics, and on-call/standby duties. Advocate for customers and engineers, build product technical knowledge, and drive knowledge sharing and operational excellence.
Top Skills: AWSAzureCriblElasticGCPKafkaKinesisSplunk
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