Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Handle inbound customer calls for a consumer lending brand after a 4-week training program. Resolve inquiries, process payments and payment plans, update accounts, and provide clear, empathetic verbal and written support while working remotely within specified states.