Lead strategy and operations for Customer Experience to scale support without proportional headcount growth. Build CX cost models, design AI-powered deflection and automation, own CX tech stack and vendor choices, redesign service models and sales-to-support handoffs, align forecasts with Finance and Product, run weekly experiments to measure and scale improvements.

As a Staff Frontend Engineer, you'll architect scalable frontend components, lead technical direction, and enhance developer workflows while integrating AI tools at GlossGenius.

As a Software Engineer at GlossGenius, you'll develop large-scale web applications, build AI features, and enhance microservices infrastructure for small businesses.