Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Provide bilingual (Portuguese/English) technical support for Keeper's B2B customers: troubleshoot installations, SSO/AD/LDAP/authentication issues, escalate complex cases, document resolutions, and collaborate with engineering, QA, and sales to improve product quality and deployments.

Provide B2B technical support via phone, email, and chat using Salesforce; troubleshoot product issues, escalate to Tier 2 when needed, and maintain professional, timely customer interactions.

Lead global customer lifecycle strategy to drive onboarding, adoption, retention, and expansion. Manage and scale a customer marketing team, own communications and omni-channel programs, build segmentation and trigger-based journeys, run cross-sell/upsell campaigns, grow advocacy, establish measurement frameworks, partner cross-functionally, and manage the global customer marketing budget.

Manage CRM data governance and enrichment, maintain segmentation and suppression lists, build and optimize multi-stage nurture and re-engagement automation, troubleshoot HubSpot–Salesforce syncs, monitor campaign and email performance, and collaborate with demand, customer, event, RevOps, and sales teams to ensure data accuracy and scalable marketing automation.

Own and optimize end-to-end lead lifecycle, lead scoring, segmentation, routing, and nurture programs. Improve funnel velocity and MQL-to-SQL conversion, run experiments, audit data integrity, support ABM/outbound workflows, and mentor junior team members to scale lifecycle marketing and align Marketing, Sales, and RevOps.

Drive marketing performance measurement and attribution by building dashboards, standardizing campaign tracking across HubSpot and Salesforce, running funnel and cohort analyses, ensuring data integrity, and delivering executive reporting to connect marketing activity to pipeline and revenue.

Manage and grow revenue within assigned strategic enterprise accounts by building executive relationships, driving renewals, cross-sells and upsells, conducting business reviews, advising on cybersecurity/IAM best practices, and meeting quota through strategic selling and account expansion.

Design and deliver intuitive, responsive interfaces across web, desktop, and mobile. Lead end-to-end UX/UI processes, conduct user research and usability testing, create personas and journey maps, maintain design systems, and collaborate with product, engineering, and QA to turn user insights into polished product experiences.

Design, develop, and maintain Java-based backend services and APIs for KeeperApp. Own backend components, optimize MySQL schemas/queries, ensure performance and reliability, apply secure coding practices, participate in code reviews, and collaborate with product and engineering teams to deliver features iteratively.

Lead KeeperPAM product strategy and roadmap, collaborate with engineering and security, engage enterprise customers, define secure privileged access features, prioritize backlog, and deliver scalable PAM solutions with measurable outcomes.