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Provide advanced technical support for large MongoDB customers across the full MongoDB ecosystem (server, drivers, Atlas, Cloud Manager). Troubleshoot performance, architecture, recovery, security and storage issues end-to-end, develop support tools, mentor new hires, and liaise with product and engineering teams. Work EST shifts with a weekend shift expectation after ramp and participate in occasional off-hours coverage or regional events.

As a Senior Site Reliability Engineer, you'll design and build complex systems, support Atlas platform operations, automate processes, and ensure high availability of services.

Design, package, and manage partner sales plays and joint offerings; enable field and partner sellers with assets and training; define KPIs and build dashboards; recommend incentive structures; prioritize and iterate plays to drive partner-sourced pipeline and revenue.

Manage high-impact technical escalations, coordinate cross-functional teams to drive resolution, lead incident calls and executive communications, perform root-cause analysis, track trends, and lead improvement projects to prevent repeat issues and improve escalation response.

Lead MongoDB's global Partner Program end-to-end: design program architecture, tiering, incentives, and certification; manage a team of Partner Program Managers; partner with PRM, Sales, Enablement, and Digital/AI teams to operationalize and automate program rules; measure ROI and program-driven pipeline; and present program health to senior leadership.

Own the business vision, roadmap, and requirements for MongoDB's PRM platform. Run stakeholder discovery, write BRDs/user stories, prioritize backlog, liaise with engineering and vendors, lead UAT, and drive change management and adoption. Track adoption and platform health, report progress to leadership, and continuously iterate based on data and feedback.

Lead identification, recruitment, and activation of strategic AI and enterprise infrastructure partnerships. Define integrations and joint value propositions, negotiate deals, drive co-selling, and ensure partner adoption through technical validation, joint roadmaps, and measurable metrics. Collaborate cross-functionally with Product, Sales, Pre-Sales, Marketing, and Legal, represent MongoDB at industry events, and deliver measurable top-of-funnel growth.

Lead the Pipeline team to own strategy and execution for MongoDB's end-to-end software delivery platform. Drive reliability, scalability, security, developer experience, CI/CD and release systems, telemetry, and organizational growth while partnering across engineering and product.

Lead teams focused on developer productivity and observability, build metrics and analytics infrastructure, and drive AI-enabled tooling to measurably improve the software development lifecycle. Partner with engineering and data stakeholders to define roadmaps, mentor engineers, and deliver measurable improvements in adoption, reliability, and developer experience.

Serve as a strategic liaison between AMP, enterprise customers, and delivery partners to orchestrate cross-functional execution, prepare meeting briefings, monitor account signals, define reporting, and drive account health and strategic engagement to accelerate outcomes without a sales quota.