Design and maintain scalable dbt data models and ELT pipelines in Snowflake. Architect data foundations to power AI and LLM-enabled workflows, operationalize core SaaS metrics, and build reusable data assets for analytics and activation. Partner cross-functionally to embed analytics into workflows and ensure scalable, secure architecture.

Owns Product Operations across Product, GTM, and Revenue Operations. Responsibilities include product usage analytics, dashboards, ARR and performance reporting, Pendo administration, data governance, roadmap ROI tracking, product revenue targets, feedback prioritization, GTM readiness, cross-functional processes, JIRA and GTM systems alignment, and client commitment tracking. The role serves as a strategic partner to Product leadership and builds the function’s processes and infrastructure from scratch.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.