Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Lead strategic procurement for software, SaaS, cloud, and professional services suppliers. Partner with executives and cross-functional teams on vendor strategy, renewals, supplier performance, risk mitigation, and high-value contract negotiations. Optimize procure-to-pay and source-to-contract workflows using AI, automation, analytics, Coupa, and CLM tools. Develop category strategies, negotiate commercial terms, and support procurement process and system improvements as an independent contributor.

Design and manage automated commercial lifecycle programs across email, in-app, and Slack to drive customer awareness, adoption, expansion, and retention. Analyze engagement and usage data, run A/B tests, optimize journeys, and translate findings into recommendations for leadership. Collaborate with Sales, Customer Success, Product, Marketing, and Analytics while using AI tools and automation platforms to prototype, scale, and improve customer programs.

Leads Americas sales and customer success operations, including planning, forecasting, pipeline and renewal governance, operating cadences, coverage models, customer lifecycle processes, metrics, and strategic go-to-market initiatives. Partners with Sales, Customer Success, Finance, People, IT, and Applications to improve productivity, systems, automation, and decision-making. Manages and develops a team while advising senior and executive leadership.

Leads Customer Success strategy and operations, including segmentation, coverage models, retention planning, executive reporting, technology ownership, health scoring, dashboards, renewal forecasting, AI workflow deployment, capacity planning, compensation design, and cross-functional programs. Builds scalable processes and mentors the CS Strategy & Operations team while improving retention, expansion, adoption, and CSM productivity.

Lead PagerDuty’s industry analyst relations program by shaping category strategy, building analyst relationships, coordinating briefings, preparing spokespeople, managing the AR calendar and database, responding to research requests, measuring program impact, and conducting competitive and market research. The role partners closely with product marketing and cross-functional stakeholders to strengthen company and product positioning.

Deploy and expand PagerDuty’s SRE Agent within strategic customer production environments. Build reusable agent tools, connectors, and skills; integrate with infrastructure-as-code, GitOps, CI/CD, and observability systems; run customer pilots; resolve adoption blockers; and contribute production code to the core product. Provide architectural guidance, define account roadmaps, evaluate agent capabilities, and help customers progress from AI-assisted incident response to safe autonomous operations.

Generates new business opportunities through inbound and outbound prospecting. Researches accounts, contacts senior executives, qualifies leads, documents opportunity details using MEDDICC, and builds pipeline for Account Executives. Uses consultative, value-based selling to align PagerDuty solutions with customer needs while prioritizing accounts, managing outreach, and maintaining accurate follow-up.

Conduct outbound prospecting to enterprise accounts, communicate PagerDuty’s value proposition, qualify interest, engage practitioners and management, and generate pipeline for Account Executives. The role uses phone, email, video, and social channels while maintaining accurate sales activity in Salesforce, Sales Navigator, Gong Engage, and Demandbase. Success requires meeting sales goals, managing multiple leads, collaborating effectively, and adapting to a fast-paced environment.

Create motion and static brand assets for social, advertising, campaigns, presentations, events, and video. Collaborate with creative, marketing, communications, and events teams to deliver polished work through a creative request pipeline. Maintain brand consistency, manage multiple projects, respond to feedback, and use AI tools such as Claude and Gemini to accelerate ideation and production.

Manage worldwide tax provisions, financial statement disclosures, corporate tax returns, tax credits, audits, tax accounts, SOX controls, transfer pricing documentation, intercompany transactions, and tax planning initiatives. The role requires collaboration with auditors and cross-functional teams while ensuring compliance with global tax regulations.