Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Manage approximately 35 high-touch enterprise customer accounts, building senior-level relationships and helping customers maximize software value. Analyze product usage and engagement data, coach customers on best practices, identify upsell and cross-sell opportunities, solve complex problems, and improve customer experiences. Report KPIs, collaborate on product and process improvements, and mentor new team members.

Own approximately 100 customer accounts as their primary success contact, driving adoption, ROI, retention, renewals, expansion, and advocacy. Responsibilities include proactive and reactive engagement, customer training, issue resolution, escalation management, health monitoring, data-informed outreach, project coordination, feedback collection, and cross-functional collaboration. The role requires strong communication, organization, problem-solving, and customer relationship skills in a remote environment.

Manage approximately 35 enterprise customer accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, and increase product value. Analyze engagement data, report KPIs, identify upselling and cross-selling opportunities, improve customer and product processes, and mentor team members. Requires strong communication, organization, project management, multitasking, leadership, and data analysis skills, with less than 15% nationwide travel.

Develop and execute customer community content strategies across ServiceTitan, Aspire, and FieldRoutes. Manage content calendars, monitor and route escalations, foster customer engagement, analyze community insights, and collaborate cross-functionally to resolve issues. Lead the employee advocacy program, including content sourcing, employee enablement, participation growth, reporting, and performance analysis. Maintain community guidelines, share best practices, and provide peer coaching to junior team members.

Lead the technical vision for test automation and quality architecture across cloud, web, and mobile systems. Design scalable testing frameworks, integrate automation into CI/CD pipelines, analyze quality metrics, mentor engineers, guide technical decisions, and communicate outcomes to engineering leadership. The role emphasizes Playwright with TypeScript, Maestro with YAML, API and integration testing, system validation, and AI-first automation practices.

Provides tier 3 technical support and escalation assistance for ServiceTitan’s SaaS platform. Troubleshoots complex customer and internal support issues, designs workflow solutions, identifies bugs, partners with specialists and developers, and coaches support agents. The role requires deep product expertise, strong communication, customer de-escalation skills, troubleshooting ability, and proficiency with support tools, spreadsheets, and basic SQL.

Manages and develops an outbound Sales Development Representative team. Responsibilities include setting performance objectives, monitoring pipeline and KPIs, shaping outbound strategy, coaching SDRs, recruiting and onboarding team members, conducting one-on-ones, reporting to senior management, and evaluating sales technologies. The role requires outbound cold-calling expertise, SDR management experience, strong communication, analytical ability, and proficiency with Salesforce; Salesloft experience is preferred.

Leads outbound sales development management for the residential SDR organization. Responsibilities include managing managers, driving quota attainment, implementing sales processes and best practices, monitoring pipeline and performance metrics, recruiting and onboarding team members, coaching managers and SDRs, reporting KPIs, and evaluating sales technologies. The role partners with sales leadership to build a high-performing team and improve outbound pipeline generation.

Analyzes and prepares customer data for successful migration to ServiceTitan. Works directly with customers to understand source databases, identify data issues, interpret database structures, and map data to ServiceTitan’s model. Writes queries to correct, reformat, and transfer data while coordinating with engineers, implementation teams, and onboarders. Manages shifting priorities, deadlines, project updates, and cross-functional communication to ensure accurate, timely data delivery.

Generates and qualifies sales opportunities through high-volume, multichannel outreach, discovery calls, and demo scheduling. Manages prospecting activity and pipeline using sales technology, collaborates with Account Executives on qualified opportunities, and continuously improves through coaching and feedback. The role includes structured enablement and training on the trades industry, customer personas, Salesforce, Salesloft, Gong, and ChiliPiper.