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Skydio

Manager, Technical Support

One Month AgoSaved
Remote
US
100K-130K Annually
Junior
100K-130K Annually
Junior
Artificial Intelligence • Hardware • Robotics • Software
Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts.
Top Skills: DatabricksFlight Control SoftwareIotJIRALlmsSalesforce Service CloudSkydio Cloud
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