Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Manage enterprise customer relationships for Braze, serving as a trusted advisor and primary contact. Drive renewals, retention, product adoption, customer advocacy, success planning, and upsell opportunities. Analyze product usage and account health, conduct business reviews, provide strategic guidance and training, coordinate technical and onboarding teams, communicate customer feedback internally, and support complex accounts with multiple stakeholders. The role includes onsite customer engagement and potential international travel.

Build, maintain, and evolve Currents, a Kafka-based data export and streaming system processing tens of billions of messages daily. Lead software projects from concept through production, improve high-scale distributed systems, collaborate across teams, and mentor engineers. The role requires full-stack development, experience with foundational systems, Kafka or comparable technologies, and distributed systems or microservices expertise.

Build and maintain high-scale email delivery infrastructure, personalized messaging systems, subscription REST APIs, preference-management web pages, and customer email-domain dashboards. Develop new features, improve performance and resilience, and contribute to architectural decisions for systems delivering billions of emails monthly. Provide technical guidance, collaborate with teammates, and solve complex engineering challenges involving scalability and reliability.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding workflows, technical escalations, deliverability optimization, and process improvement. Analyze metrics and root causes, develop scalable frameworks and compliance guidelines, influence tooling and product roadmaps, and partner cross-functionally with Product, Engineering, Sales, and Success. The role also mentors junior team members and drives automation, reliability, and operational excellence across email services.

Leads a North American team of enterprise account managers responsible for SaaS upsells, cross-sells, AI adoption, and post-sale customer growth. The role involves recruiting and developing talent, identifying install-base opportunities, managing customer relationships, coordinating cross-functionally, building sales processes, participating in customer engagements, and negotiating commercial and legal agreements.

The Financial Analyst will partner with the CIO organization on technology budgets, forecasts, long-range plans, monthly close, variance analysis, and financial reporting. Responsibilities include modeling AI, cloud, infrastructure, licensing, and vendor investments; analyzing technology trends; supporting strategic decisions and cost optimization; and presenting insights to finance and technology leadership. The role requires strong Excel and financial modeling skills, clear communication, and the ability to translate technology investments into financial plans.

Manage and expand emerging enterprise customer relationships for Braze’s SaaS platform. Partner with Account Executives, Customer Success, Renewals, and internal teams to identify, develop, and close cross-sell and upsell opportunities up to $75,000. Analyze product usage, drive feature adoption, achieve upsell and renewal targets, present value propositions to executives, and engage customers onsite occasionally.

Own and evolve Braze’s ML platform for production-scale training, deployment, serving, observability, reliability, and cost efficiency. Lead complex infrastructure initiatives, including multi-region model serving, customer-specific model pipelines, CI/CD tooling, orchestration, and cloud identity. Set technical direction, manage incidents, collaborate across teams, improve engineering quality, mentor senior engineers and data scientists, and connect platform decisions to business outcomes.

Lead the roadmap, adoption, commercial outcomes, and technical evolution of Braze’s Content Cards and Banners products. Partner with engineering, design, SDK, and go-to-market teams to improve authoring, AI-assisted creation, APIs, integrations, performance, reliability, and observability. Use customer feedback and usage data to prioritize investments, establish performance baselines, and drive enterprise adoption and expansion at massive scale.

Build and scale backend-focused, full-stack web applications for Braze’s Cloud Data Ingestion and Data Transformation platforms. Drive architectural decisions, technical strategy, and end-to-end feature delivery. Develop scalable systems handling high-volume data and traffic, including automated pipelines, asynchronous processing, and ETL applications. Collaborate within an agile team while delivering reliable front-end and backend experiences that improve customer data integration and platform growth.