Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Owns end-to-end customer implementation engagements from onboarding through go-live while designing SDK and API integrations, managing project scope and timelines, resolving technical and delivery blockers, and aligning customer stakeholders and third parties. The role combines technical architecture, project delivery, customer relationship management, KPI development, enablement workshops, documentation, and continuous improvement across Braze implementations.

Manage and grow strategic enterprise customer relationships, including renewals, upsells, cross-sells, and new business expansion. Develop account strategies, identify whitespace opportunities, build executive relationships, and coordinate cross-functional teams across Customer Success, Product, Services, Legal, Marketing, and RevOps. Drive product adoption, retention, customer satisfaction, revenue predictability, and quarterly commercial targets while serving as the primary account lead.

Coordinates Braze’s web marketing operating rhythm across SEO, AEO, CRO, and quarterly launches. Responsibilities include facilitating meetings, documenting decisions, tracking action items, maintaining backlogs, publishing stakeholder updates, escalating blockers, preparing leadership status reports, and supporting launch timelines. The role aligns cross-functional teams, resourcing, dependencies, and priorities while driving follow-through without formal authority.

Serve as a senior technical advisor during the sales process for Braze’s MEGS customers across the Americas. Deliver product demonstrations, technical storytelling, strategic guidance, and best practices while positioning BrazeAI capabilities. Partner with sales, marketing, security, product, and customer teams; mentor Solutions Consultants; and help prospects understand Braze’s technical value. The role requires strong communication, presales or sales engineering experience, relevant AI, SaaS, mobile, API, marketing automation, analytics, or programming knowledge, and up to 50% travel.

Lead architecture and development of high-scale segmentation systems, data pipelines, APIs, and dashboard experiences. Own backend systems end to end, improve performance and reliability, influence product direction, mentor engineers, and drive operational excellence. Work with massive data volumes and complex real-time workloads while collaborating across engineering, product, and stakeholder teams.

Leads Braze’s lifecycle marketing strategy across prospect and customer audiences, including onboarding, activation, product adoption, retention, and expansion. Builds and manages a high-performing team, develops segmentation and personalized journeys, establishes measurement frameworks, and drives experimentation across lifecycle channels. Partners with Product, Product Marketing, Customer Success, Revenue, and Marketing Operations to connect engagement with business outcomes and promote AI-enabled marketing innovation.

Owns Braze’s customer Proof of Concept program across the Solutions organization. Designs POC methodology, resourcing models, operating cadence, risk frameworks, playbooks, reporting, and continuous-improvement processes. Tracks volume, cycle time, win rates, and utilization while partnering with Sales, Solutions Consulting, Product, and Engineering. This individual contributor role focuses on program-wide governance and operations rather than managing individual customer engagements.

Build, maintain, and evolve Currents, a Kafka-based data export and streaming system processing tens of billions of messages daily. Lead software projects from concept through production, improve high-scale distributed systems, collaborate across teams, and mentor engineers. The role requires full-stack development, experience with foundational systems, Kafka or comparable technologies, and distributed systems or microservices expertise.

Build and maintain high-scale email delivery infrastructure, personalized messaging systems, subscription REST APIs, preference-management web pages, and customer email-domain dashboards. Develop new features, improve performance and resilience, and contribute to architectural decisions for systems delivering billions of emails monthly. Provide technical guidance, collaborate with teammates, and solve complex engineering challenges involving scalability and reliability.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding workflows, technical escalations, deliverability optimization, and process improvement. Analyze metrics and root causes, develop scalable frameworks and compliance guidelines, influence tooling and product roadmaps, and partner cross-functionally with Product, Engineering, Sales, and Success. The role also mentors junior team members and drives automation, reliability, and operational excellence across email services.