Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Leads a North American team of enterprise account managers responsible for SaaS upsells, cross-sells, AI adoption, and post-sale customer growth. The role involves recruiting and developing talent, identifying install-base opportunities, managing customer relationships, coordinating cross-functionally, building sales processes, participating in customer engagements, and negotiating commercial and legal agreements.

Manage and expand emerging enterprise customer relationships for Braze’s SaaS platform. Partner with Account Executives, Customer Success, Renewals, and internal teams to identify, develop, and close cross-sell and upsell opportunities up to $75,000. Analyze product usage, drive feature adoption, achieve upsell and renewal targets, present value propositions to executives, and engage customers onsite occasionally.

Own and evolve Braze’s ML platform for production-scale training, deployment, serving, observability, reliability, and cost efficiency. Lead complex infrastructure initiatives, including multi-region model serving, customer-specific model pipelines, CI/CD tooling, orchestration, and cloud identity. Set technical direction, manage incidents, collaborate across teams, improve engineering quality, mentor senior engineers and data scientists, and connect platform decisions to business outcomes.

Lead the roadmap, adoption, commercial outcomes, and technical evolution of Braze’s Content Cards and Banners products. Partner with engineering, design, SDK, and go-to-market teams to improve authoring, AI-assisted creation, APIs, integrations, performance, reliability, and observability. Use customer feedback and usage data to prioritize investments, establish performance baselines, and drive enterprise adoption and expansion at massive scale.

Develop and execute pricing, packaging, and monetization strategies for Braze’s B2B SaaS offerings. Analyze markets, competitors, customer needs, revenue forecasts, and performance KPIs to improve customer value and profitability. Lead cross-functional launches with Product, Finance, Sales, Marketing, Legal, and Customer Success, while establishing scalable monetization frameworks and operational processes. Serve as an executive source of truth for portfolio revenue and pricing decisions.

Lead a small GTM product marketing team to translate product messaging into field-facing narratives, playbooks, and enablement. Partner with Sales, Solutions Consultants, CS, and partners to drive pipeline, product adoption, and deal velocity while using AI tools judiciously and scaling GTM motions globally.

Leads Braze’s enterprise Customer Success organization, managing multiple teams and people managers across customer portfolios. Responsibilities include hiring, coaching, performance management, executive customer relationships, escalations, renewals, expansion, platform adoption, advocacy, KPI achievement, process improvement, and cross-functional collaboration with Sales, Services, Product, and other internal teams.

Win and grow enterprise business for Braze AI by engaging executive customers, leading AI solution discussions, quantifying business impact, supporting proofs of value, enabling sales colleagues, and communicating customer needs to product and marketing teams. The role requires strong enterprise sales or consulting experience, executive presence, business acumen, technical enthusiasm, relationship-building, and execution skills.

Hunt for and close new SaaS business among media, entertainment, gaming, and sports companies. Build relationships with digital-first brands, present personalized engagement solutions, identify decision-makers, manage complex enterprise sales cycles, and achieve quota. The role requires collaboration with Marketing and Sales Enablement on lead generation, strong storytelling and presentation skills, and proficiency with Salesforce CRM, Microsoft Office, and cloud-based sales tools.

Lead the Landing Pages engineering team, overseeing product vision, architecture, development, and scalable web experiences. Collaborate with product and design to prioritize capabilities, validate adoption using usage data, and expand customer use cases. Recruit, coach, and retain engineers while guiding technical decisions and contributing code when appropriate. Own team goals, processes, and engineering quality in a high-growth environment.