Own the roadmap and delivery of user-facing GenAI capabilities, including conversational assistants, policy advisors, and agentic solutions, across cloud and on-premises products. Partner with customers, design, and engineering to validate ideas, conduct market and competitive research, define success metrics, and drive adoption. Ensure products meet global security, privacy, and AI governance standards while managing the full lifecycle from ideation through launch and iteration.

Design and build scalable backend systems for secure GenAI solutions, collaborating with cross-functional teams to maintain high software standards.

Leads the Salesforce platform strategy, architecture, development lifecycle, governance, security, integrations, and continuous modernization. Designs solutions across Sales Cloud and Service Cloud using Apex, Lightning Web Components, Flow, APIs, and automation. Manages deployments, source control, CI/CD, environments, and release governance while coaching a Salesforce Administrator. Partners cross-functionally to deliver secure, scalable solutions and evaluates AI, MCP, and emerging Salesforce capabilities.