Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.

Lead global sourcing and category strategy for indirect categories (excluding IT). Drive supplier selection, negotiations, cost reduction, KPIs, and long-term strategic planning while managing critical supplier relationships and aligning procurement with business needs.

Lead full sales lifecycle for RF/mmWave Satcom hardware: identify opportunities, close deals, negotiate contracts, manage key accounts, and coordinate with engineering, product, and operations to drive bookings and revenue growth. Maintain CRM records, provide forecasts, and support product-market alignment. Domestic travel ~30–50%.