Own the content editorial agenda across blogs, white papers, videos, and social content. Manage external writers and video partners, edit content for quality, brand voice, accuracy, and SEO, publish assets, and oversee the YouTube channel. Collaborate with SEO, demand, web, creative, and product marketing teams while contributing insights to marketing planning. The role requires strong editing, project and vendor management, content strategy, communication, and familiarity with SEO, video platforms, and CMS tools.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.