Manage a portfolio of 4–6 strategic enterprise customers, owning onboarding, adoption, value realization, retention, renewals, and expansion. Build executive relationships, lead business reviews, develop customer success plans, interpret analytics and ROI, identify risks, and coordinate Sales, Product, Engineering, Support, and Implementation teams. Drive measurable customer outcomes, account health, implementation success, and revenue retention while serving as the voice of the customer.

Owns the definition, delivery, and adoption of integrations between the Driver•i platform and third-party systems. Responsibilities include analyzing customer workflows, defining requirements and solution approaches, evaluating integration options, managing product initiatives from discovery through launch, coordinating cross-functional delivery, resolving blockers, and contributing to roadmap planning. The role requires technical aptitude with APIs, integration architectures, workflow analysis, and validation tools.