Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Leads the global GTM People function, advising the CRO and revenue leaders on organization design, workforce planning, sales compensation, performance management, succession, employee relations, engagement, and international people risk. Builds people dashboards, supports organizational change and AI-related sales transformation, and manages the GTM People Business Partner team across the Americas, EMEA, and APJ.

Leads the design, implementation, and management of technology partner programs, including partner portals, onboarding, enablement, certifications, agreements, incentives, communications, and reporting. Collaborates with Marketing, Sales, Legal, Finance, Product, Customer Success, and Operations to align channel strategy and improve partner experiences. Solicits partner feedback, manages program governance, and builds a team responsible for channel programs, enablement, portal administration, communications, and incentive management.

Architect and lead development of Kong Identity’s multi-tenant platform, including token management, claims engines, federation, client management, security controls, compliance, observability, and developer tooling. The role focuses on globally distributed, high-performance identity infrastructure, advanced OAuth and OpenID Connect capabilities, fraud prevention, extensibility, and enterprise integrations. The engineer will drive technical strategy, mentor teams, and support zero-trust, workload identity, and service mesh patterns.

Own Kong’s product-led growth engine, including qualified signup targets, digital acquisition, conversion optimization, experimentation, lifecycle initiatives, and funnel performance. Build and optimize landing pages, signup journeys, acquisition loops, and personalized experiences while connecting acquisition data to activation, PQLs, pipeline, and revenue. Partner cross-functionally with Marketing, Product Growth, RevOps, Analytics, and Engineering to scale self-service growth and improve experiment velocity.

Own the vision, roadmap, and lifecycle of Kong’s AI Management portfolio, including AI Gateway capabilities, agentic harnesses, LLM routing, policies, context, guardrails, and evaluation. Align engineering, design, marketing, and executives; translate complex AI infrastructure concepts into product requirements; manage backlogs, dependencies, technical debt, and delivery timelines; and support customer engagements and sales enablement.

Leads strategic customer engagements across the post-sales lifecycle, managing scope, schedules, deliverables, risks, escalations, and business outcomes. Oversees professional services operations, including resource assignment, billing, forecasting, utilization, reporting, month-end close, onboarding, and process improvement. Serves as a customer-facing partner to executives and stakeholders while supporting multiple implementation and onboarding programs in a SaaS environment.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Own and scale Kong’s partner operations model across planning, deal registration, attribution, workflows, compensation, cloud marketplaces, data quality, and AI automation. Serve as a strategic advisor to ecosystem and sales leadership, manage partner deal execution across resale, referral, and marketplace routes, define operating rules and KPIs, and build scalable playbooks, systems, and a high-output operations team.

Provides white-glove technical support to executives and executive partners across macOS, Windows, mobile, SaaS, conference-room, and home-network environments. Designs executive IT service frameworks, SLAs, SOPs, asset programs, and proactive readiness workflows. Leads AV production for leadership meetings, broadcasts, town halls, and corporate events; maintains conference-room health; supports rollouts and escalations; and collaborates with infrastructure teams. Requires discretion, occasional on-call support, and travel for executive events.

Build and launch AI agents for go-to-market teams across marketing, sales, product, and revenue operations. Responsibilities include designing prompts and agent personas, integrating LLMs with GTM systems, deploying and monitoring production agents, improving retrieval and model performance, documenting workflows, enabling users through training, and ensuring compliance with security, legal, and AI standards.