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The Director, HR Business Partner serves as a strategic advisor to business and executive leaders. Responsibilities include developing global HR strategies, improving employee experiences, leading organizational transformation, facilitating strategic initiatives, influencing senior stakeholders, and managing HR teams. The role requires strong business acumen, communication, collaboration, leadership, and data-informed decision-making skills in a global technology-focused environment.

Own the financial services product strategy across consumer intelligence, planning and activation, and measurement solutions. Lead customer discovery, define scalable data and compliance-enabled product requirements, develop repeatable deployment patterns, and guide offerings from strategy through launch and adoption. Partner with engineering, data science, design, legal, privacy, security, sales, and customer success. Build financial services products supporting banks, card networks, processors, insurers, and fintechs, including identity resolution, transaction data, governance, activation, measurement, and AI workflows.

Serve as a strategic advisor for major media and advertising technology customers. Build executive relationships, develop success plans, drive platform adoption, manage renewals, reduce churn, and identify expansion opportunities. Advise media partners on ad sales, programmatic advertising, identity, measurement, and marketing use cases. Coordinate with sales, product, engineering, and support teams to deliver customized solutions and communicate customer insights internally.

Own and expand strategic enterprise accounts, serving as a trusted partner to senior stakeholders. Lead complex, multi-threaded SaaS sales cycles across marketing, data, product, and technology teams; develop account strategies, align solutions to business objectives, and partner with product, solutions engineering, and customer success. Contribute to team growth through sales best practices, mentorship, and leadership while applying expertise in AdTech, digital media, and measurement.

Manage strategic enterprise customer accounts, build executive relationships, drive product adoption and customer health, lead renewals and forecasting, negotiate contracts, identify expansion opportunities, and coordinate cross-functional initiatives. Coach Customer Success Managers, present business value to executives, resolve complex customer issues, and ensure LiveRamp solutions support customer goals across regulated industries.