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The Senior Strategic Account Executive is responsible for building a sales pipeline, managing the sales cycle, and engaging with enterprise customers across France and Belgium to promote Firefox Enterprise products.

Execute day-to-day digital marketing across social, blog, email, and other channels. Draft and publish content, manage campaign calendars, track engagement metrics, support email automation, collect customer feedback, coordinate with teams and vendors, and ensure brand-aligned messaging to drive awareness, user growth, and product adoption.

As a Technical Support Specialist at Thunderbird, you will manage technical support tickets, troubleshoot email and configuration issues, and assist users through various support channels. You'll engage with users, document recurring issues, and contribute to improving support practices based on user feedback.

The Technical Support Specialist provides technical assistance to users, managing support tickets, troubleshooting issues, and improving user experience through documentation and feedback. They work with support teams to resolve issues related to Thunderbird's subscription products, utilizing empathy and strong communication skills.

Lead and unify Mozilla's global editorial vision across platforms, curating impactful stories and collaborating across teams to shape narratives about technology's future.