Lead the Americas Customer Success Management team, developing CSMs, strengthening customer relationships, and driving adoption, retention, renewals, and expansion. Establish risk identification and mitigation processes, improve renewal and growth forecasting, monitor customer health and revenue metrics, maintain CRM discipline, and collaborate with Sales, Professional Services, Support, and Marketing to maximize customer value and revenue.

Generate net-new revenue across a North America territory by prospecting, building pipeline, managing complex SaaS sales cycles, leading executive discovery, delivering tailored demonstrations, and closing multi-stakeholder deals. Develop territory plans, maintain accurate forecasts and CRM data, collaborate with marketing, product, engineering, customer success, and professional services, and support successful customer engagements.

Hiring across multiple sales functions for SugarAI: account executives (SMB to enterprise), customer success, channel sales, business development, and solution consulting. Roles focus on driving revenue, managing and growing customer relationships, qualifying and closing opportunities, enabling partners, and collaborating cross-functionally to deliver AI-driven CRM solutions. Candidates should demonstrate impact, ownership, and ability to thrive in a collaborative, fast-moving environment.