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Provide technical customer support for PointClickCares cloud-based healthcare software, troubleshooting simple to moderately complex issues, documenting via help desk tickets, using knowledge base resources, collaborating cross-functionally, meeting service KPIs, and supporting long-term care facility workflows. Role requires rotating shifts and occasional overtime/on-call.

Build and own a versioned, documented gold data layer from silver Lakehouse sources for AI research. Transform, validate, and curate multi-modal datasets, build reusable Databricks/PySpark pipelines, automate quality and labeling, support researcher workflows, and maintain lineage and dataset snapshots for model development and evaluation.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Quota-carrying field sales role driving revenue across a territory of payer accounts through strategic account planning, consultative selling, and complex deal execution. Builds executive relationships, aligns solutions to customer outcomes, negotiates deals, and orchestrates internal partners. Uses CRM, sales enablement, and approved AI tools to manage pipeline, forecast, and improve productivity.

The Senior Product Manager will lead the AI product roadmap for Revenue Cycle Management, focusing on AI-driven billing solutions and metrics measurement, while collaborating with cross-functional teams to deliver value.

The Senior Product Manager will own the platform services roadmap, manage APIs and shared services, engage cross-functional teams, and drive product value, ensuring alignment with company strategy and customer needs.

The role involves applying AI/ML techniques to develop model systems for healthcare, collaborating across teams, and conducting R&D.

The Technical Program Manager at PointClickCare will orchestrate complex initiatives across products and platforms, driving clarity, alignment, and measurable impact while using AI to enhance delivery and decision-making.

The Database Reliability Engineer manages and maintains cloud-based database infrastructures for SaaS applications, focusing on automation, process improvement, and collaboration with engineering teams.

Lead data-focused business analysis: elicit and document requirements, model data and processes (As-Is/To-Be), design data flows, support integrations, migrations, EDW/reporting decisions, mentor team members, and drive data governance and cataloguing across enterprise systems.