Manage and grow a portfolio of customer accounts through renewals, retention, upsells, and expansion. Build trusted relationships, understand manufacturing workflows, uncover customer problems, and lead discovery, demonstrations, proposals, negotiations, and closes. Use AI tools, automation, low-code development, and prototypes to explore solutions. Collaborate with Product, Engineering, Launch, and Support while maintaining account health, forecasts, and expansion pipelines.

Lead customer launches from discovery through implementation and adoption. Manage timelines, milestones, stakeholders, risks, and communication while understanding manufacturing operations and translating business needs into practical solutions. Use AI-assisted tools to build solutions, automate workflows, troubleshoot integrations, and improve launch processes. Collaborate with Sales, Product, Engineering, Support, and Account Management to deliver customer outcomes.

Own the full B2B sales cycle from discovery through close, uncovering manufacturers’ operational challenges, quantifying business impact, building urgency, negotiating commercial terms, and navigating complex stakeholder groups. Maintain pipeline accuracy and forecasting while collaborating with Product, Engineering, and Launch. Use Claude Code and AI tools to develop customer solutions and help manufacturers understand how Fulcrum’s evolving products can transform workflows.