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Magna Legal Services

IT Support Analyst (West Coast)

Reposted 23 Days AgoSaved
Remote
USA
60K-75K Annually
Mid level
60K-75K Annually
Mid level
Information Technology • Legal Tech • Consulting
Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.
Top Skills: Audio MixersBrowser DiagnosticsJira Service ManagementKqlmacOSRemote Deposition PlatformsServicenowSQLTranscription SoftwareWi-FiWindowsZendesk
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