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The Technical Account Manager collaborates with clients and internal teams to ensure customer satisfaction, drive product enhancements, and facilitate technical support for assigned accounts.

As a Customer Success Manager, oversee ~100 customers, guide them in using Routeware's solutions, consult on best practices, analyze data for continuous improvement, and ensure customer satisfaction and retention.

As a Customer Success Manager at Routeware, you will support ~100 customers by understanding their needs, guiding them to achieve their goals with digital communication and fleet management software, and ensuring subscription renewals through strong relationship management.

The role involves supervising the technical support team, providing high-quality customer support, mentoring staff, monitoring SLAs, and collaborating with cross-functional teams.