Leads the global customer success organization, owning retention and expansion targets across enterprise and mid-market customers. Develops customer lifecycle, segmentation, forecasting, health analytics, AI tooling, and scalable engagement strategies. Partners with Sales, Marketing, and Revenue Operations to drive growth, advocacy, value realization, and customer outcomes. Hires, coaches, and develops teams while leading cross-functional change and continuous improvement initiatives across US and EMEA markets.

Executive leader responsible for global B2B enterprise sales strategy, revenue growth, team leadership, complex deal execution, pipeline forecasting, channel development, and cross-functional go-to-market alignment across US and EMEA. The role scales distributed sales teams, expands strategic verticals, drives operational transformation, develops talent, and leads adoption of AI and agentic sales tools.