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Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.

Own product strategy, roadmaps, and complex initiatives for veterinary software platforms. Translate customer feedback and data into prioritized improvements, define KPIs, lead cross-functional execution, write product requirements, oversee QA, and drive launches and adoption. Partner with engineering, design, data, onboarding, support, veterinary clinics, and pet parents while mentoring junior product managers and influencing stakeholders. Focus on scalable, reliable products that improve user experience, efficiency, retention, and revenue.

Collaborate with product designers to implement modular, reusable React components and pixel-perfect UI across desktop and mobile. Build performant CSS-driven interactions, animations, and micro-interactions. Bridge front-end logic with design and maintain high polish across Vetcove's applications.

The Controller will oversee accounting operations, ensuring compliance and efficiency while mentoring the team and developing policies for growth.