Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA

Serves as a strategic advisor to Cengage customers, building relationships, driving product adoption, developing success plans, providing training, resolving escalated issues, conducting health checks, and identifying renewal and upsell opportunities. The role manages customer outcomes and revenue retention across an assigned territory, requiring strong communication, analysis, technical explanation, and prioritization skills. Travel by air and car is required 20–30% of the time.

Supports corporate financial planning, budgeting, forecasting, reporting, and investment decisions. Builds financial models and projections, analyzes business performance and opportunities, identifies efficiency improvements, prepares executive materials, supports investor reporting, and streamlines planning processes using AI-enabled tools. Collaborates with FP&A teams and business partners to evaluate revenue, expenses, profitability, and organizational initiatives.

Supports product strategy, market launch readiness, and go-to-market execution for CTE K12 products. Analyzes customer needs, market dynamics, competitive landscapes, and field feedback to develop positioning, messaging, personas, and sales enablement assets. Partners with Product, Sales, Marketing, Content, and Learning teams on roadmap inputs, packaging, pricing, launches, collateral, demos, and consistent customer-facing communications.

Develops and improves higher education course materials and digital learning experiences using learning science, instructional design, research, and market insights. Advises authors, reviews content quality and alignment, designs accessible and inclusive digital content, supports content creators and vendors, and collaborates across editorial, marketing, product, and production teams. The role also establishes content guidelines, develops authoring talent, and monitors emerging education technology and learning trends.

The Regional Director, Strategic Accounts directs revenue performance and account strategy, leading a team to execute strategic initiatives and drive growth in higher education sales.

Own strategic higher-education accounts, including forecasting, multi-year planning, contract negotiations, renewals, expansion, and revenue growth. Build executive relationships with academic and administrative stakeholders, lead institutional change management, and advise customers using enrollment, usage, pricing, and adoption data. Drive new business development, customer value realization, and program success while coordinating with sales, customer success, marketing, channel, and operations teams. Travel to customer meetings, conferences, and partner events 35–50% of the time.

Operationalize workforce funding programs by administering ETPL listings, supporting partner onboarding, maintaining Salesforce records, resolving funding inquiries, documenting procedures, producing reports, researching public funding opportunities, and improving scalable workflows. The role coordinates across Product, Enrollment, Student Support, Marketing, Finance, and Sales while ensuring compliance, data accuracy, partner communication, and consistent support for funded enrollments.

Leads and mentors UX designers, researchers, and product managers; integrates user-centered design into product development; drives innovative experiences; conducts user research; establishes UX standards; evaluates initiative effectiveness; and promotes collaboration, inclusion, and continuous improvement.

Handles customer inquiries about orders, adjustments, complimentary copies, websites, digital product registrations, and general products through phone, email, cases, and live chat. Navigates multiple software applications to identify customer needs, diagnose issues, and resolve inquiries. Reports trends that support product and process improvements while meeting quality, availability, and productivity goals. The role also involves teamwork, independent work, multitasking, organization, mentoring, and ongoing development.

Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.