Supports enterprise customers across pre-sales, proofs of concept, pilots, implementations, integrations, and production. Owns customer issues from diagnosis through resolution, performs root-cause analysis, troubleshoots APIs and SDKs, coordinates with engineering, supports training and onboarding, and develops knowledge resources. The role requires strong communication, customer service, cross-functional problem-solving, and technical experience with cloud systems, mobile applications, scripting, HTTP/JSON services, and third-party SDK integrations.

Own the technical relationship for strategic accounts, leading onboarding, SDK and API integrations, production health, incident response, release management, and technical project delivery. Translate customer needs into product feedback, coordinate internal engineering and support teams, monitor account health, and develop AI-assisted workflows and documentation. Requires strong technical communication, autonomy, multi-account management, cloud fundamentals, SQL, scripting, and experience with web or mobile integrations.

Lead Incode’s global total rewards strategy across compensation, benefits, sales incentives, equity, analytics, and governance. Build scalable programs across North America, LATAM, and EMEA; manage annual compensation cycles, vendors, pay equity, reporting, and compliance. Partner with executives, Finance, Legal, HR, Talent Acquisition, and the board on compensation strategy, equity administration, and workforce costs.