Serve as the strategic advisor and primary liaison for major enterprise customers. Drive product adoption, measurable ROI, renewals, retention, and account expansion through consultative engagement, executive stakeholder management, QBRs, health metrics, and strategic account planning. Collaborate with internal teams to deliver successful client programs and align Mindtickle’s SaaS solutions with customer business goals.

Lead strategic customers from SaaS implementation through adoption, value realization, and expansion. Design deployment plans, solution architectures, and adoption playbooks; demonstrate product and AI capabilities; guide customers through integrations, APIs, SSO, workflows, and change management; influence product roadmaps through customer insights; and build executive relationships. Success is measured through deployment success, time-to-value, product adoption, customer health, retention, expansion, and satisfaction.